Ordering & Delivery

Elemnt surfboards are made to order in Australia. This page explains what happens from the moment you place an order through to production, dispatch, delivery, or collection.

1. Choose your board

Select your model, size, colour, and fin system on the product page.

If you are unsure which board or size suits you, use our Find Your Board guide or contact us before ordering.

2. Place your order

Review your selections carefully before checkout. Made-to-order surfboards are built specifically for the configuration you choose.

Where deposits, partial payments, or other payment options are offered, the amount and payment schedule shown at checkout form part of your order.

3. Your board enters production

Current build time is approximately four weeks.

Build times are estimates and can vary with workshop capacity, materials, curing times, finishing requirements, public holidays, and other production factors.

4. Changes after ordering

If you need to change your order, contact us as soon as possible.

Changes may be possible before production starts. Once shaping, colour work, glassing, or finishing has begun, some changes may no longer be possible.

5. Shipping or collection

Surfboards can be shipped or collected depending on your location and the delivery options available for your order.

Shipping charges and available delivery methods are shown during checkout or confirmed before dispatch where required.

Packaging

Surfboards are packed to protect the board during transport, with additional protection around vulnerable areas such as the nose, rails, and tail before the board is boxed for shipping.

Delivery times

Delivery time begins after the board has been completed and dispatched. Freight times vary depending on destination and carrier networks.

Any delivery estimate provided by a carrier is separate from the surfboard production time.

When your board arrives

Inspect the board and packaging as soon as practical after delivery.

If there is visible damage, keep the packaging and take clear photographs of the board, damaged area, shipping box, shipping label, and any damage to the packaging.

Contact us promptly at info@elemnt.surf so we can assess the issue and work with the carrier where required.

Returns and faults

For information about faulty products, transit damage, cancellations, and Australian Consumer Law rights, see our Returns & Refunds page.

Questions?

For production, shipping, or collection questions, contact Elemnt Surfboards.